Privacy Policy

1. Information We Collect

2. How We Use Your Information

We use that information for the following purposes.

• Arrange and provide your scooter rental
• Arrange your included delivery and pickup
• Answer your questions and help with your rental
• Send booking confirmations and service updates
• Improve our service and how the website works
• Ensure safety and security of our equipment and customers
• Comply with legal obligations and safety requirements

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances.

• With service providers who help us operate our business, including Google Sheets for inquiry storage and CallScaler for lead tracking
• As you type a street address, we send that address text to the public SanGIS address service for San Diego County suggestions. You can also enter an address manually.
• We send the delivery street address to the U.S. Census Geocoder to confirm whether the address qualifies for online booking. We do not send your name, email, phone number, or notes for this check.
• When required by law or to protect our rights and safety
• In case of business transfer or merger (with prior notice)
• With your explicit consent

4. Data Security

We use the following measures to protect your personal information.

• Contact and booking requests stored in a private Google Sheet with restricted access
• SSL encryption for all data transmission
• Limited access to personal information on a need-to-know basis
• The request form does not collect payment card details

5. Your Rights

You can ask us to help with the following requests.

• Access and review your personal information
• Request corrections to inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Request data portability

To exercise these rights, please contact us at our contact page or call (619) 467-0567.

6. Cookies and Tracking

Our website uses cookies and similar technologies for these purposes.

• Improve website functionality and user experience
• Analyze website traffic and usage patterns
• Remember your preferences and settings
• Provide relevant content and advertisements

You can control cookie settings through your browser preferences.

7. Third-Party Services

These services help us run the business and website.

• Google Sheets for private storage of contact and booking requests
• CallScaler for inquiry and call attribution
• Google Analytics and SiteBehaviour for website usage analysis
• SanGIS and the U.S. Census Geocoder for the address checks described above

These services have their own privacy policies and data handling practices.

8. Data Retention

We keep your personal information only as long as needed for these purposes.

• Provide our services and support
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

9. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have a question about your information or this policy, please get in touch.