1. Information We Collect
Personal Information
When you book our e-scooter rental services or contact us, we collect:
- Name and contact information (email, phone number)
- Delivery and pickup addresses
- Rental preferences and duration
- Payment information (processed securely through third-party providers)
- Emergency contact information
Usage Information
We may collect information about how you use our website and services:
- Website usage data and analytics
- Device information and IP address
- Location data for delivery and pickup services
- Service usage patterns and preferences
2. How We Use Your Information
We use your information to:
- Process and fulfill your e-scooter rental bookings
- Coordinate free delivery and pickup services
- Provide customer support and respond to inquiries
- Send booking confirmations and service updates
- Improve our services and website functionality
- Ensure safety and security of our equipment and customers
- Comply with legal obligations and safety requirements
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who help us operate our business (payment processors, delivery partners)
- When required by law or to protect our rights and safety
- In case of business transfer or merger (with prior notice)
- With your explicit consent
4. Data Security
We implement appropriate security measures to protect your personal information:
- Secure data storage using encrypted databases (Supabase)
- SSL encryption for all data transmission
- Regular security audits and updates
- Limited access to personal information on a need-to-know basis
- Secure payment processing through trusted third-party providers
5. Your Rights
You have the right to:
- Access and review your personal information
- Request corrections to inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications
- Request data portability
To exercise these rights, please contact us at our contact page or call (619) 467-0567.
6. Cookies and Tracking
Our website uses cookies and similar technologies to:
- Improve website functionality and user experience
- Analyze website traffic and usage patterns
- Remember your preferences and settings
- Provide relevant content and advertisements
You can control cookie settings through your browser preferences.
7. Third-Party Services
We use third-party services to enhance our operations:
- Supabase for secure data storage
- Payment processors for secure transactions
- Analytics services for website improvement
- ClickRank AI for SEO optimization
These services have their own privacy policies and data handling practices.
8. Data Retention
We retain your personal information only as long as necessary to:
- Provide our services and support
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records as required by law
9. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this privacy policy or our data practices, please contact us:
Scoot & Smile
San Diego, California
Phone: (619) 467-0567
Email: Contact Form